Success story: Growth and improved value creation
Transforming the Indian Development Centre into a genuinely self-responsible, innovative R&D organization as Center Manager and Director
Company:
ABB Global Industries & Services Pvt. Ltd. (GISPL)
Sector:
Industry – Software Development
Turnover/budget:
> 50 million euros
Employees:
> 1000
Situation in the company:
The development center in India was mainly processing work packages while the responsibility for product and service development stayed in Europe or the USA.
Own role:
Head of the Corporate Technology Center and Director of the GISPL Board of Directors
Responsibility:
Local – India
Assignment:
Transforming the center into a genuinely self-responsible, innovative R&D organization for the development of products, service offerings, technologies and technology platforms for all ABB business units
Measures:
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Identifying the center’s strengths and potentials and monitoring progress through the developing and introducing an annual People Net Promoter Score (People NPS) survey
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Introducing Agile Working Methods and LEAN Six-Sigma as well as harmonizing these changes with other global development sites for a more efficient collaboration
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Restructuring of the organization for faster decision-making and introduction of a coaching and mentoring program for the professional development of employees
Results:
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At the end of the project, the full responsibility for the development of numerous products and services of several business units of ABB had been successfully relocated to India
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Growth of about 30%
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Today, the center in India generates numerous patents every year
Key to success:
The employees quickly accepted and developed the People NPS program as well as the resulting coaching and mentoring program for their own professional development. That I myself worked as a coach and mentor with employees of all levels was well perceived
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